You can return any product within 10 days of delivery date. POS Data Systems (PDS) will not accept returns of Print heads, Bar Code Media, Software or Symbol Service Contracts under any circumstances.

All products for return require a Return Materials Authorization (RMA) number provided by PDS. Packages received without a RMA number will not be accepted. Email our customer service department for a RMA number and instructions for returning merchandise. RMA numbers are valid for ten (10) days; returns are not acceptable after the expiry of RMA numbers.

In order to speed the process, provide us with the following information within email:

1. Your Name/Company Name
2. Phone Number
3. Product Model
4. Part Number
5. Invoice Number
6. Serial Number
7. Description of problem

Product will be returned to customer under the following circumstances:

1. If a product is returned missing any components sent with the original order.
2. If the condition of the returned product is in any way misrepresented.
3. If the received product is damaged in any way.
4. If there is not a valid and visible RMA number provided to you by PDS.
5. If products show signs of use.
6. If a product returned as a Dead On Arrival (DOA) is tested as a full functioning product. (There will be a restocking fee charged if product is tested as functional.)

To receive a replacement for returned merchandise, you must place a new order. A second charge will be on your credit card until the returned product is considered acceptable for return.

There will be a 25% restocking fee charged on returns resulting from customer error. Do not hesitate to contact us with your questions in order to prevent errors. PDS reserves the right to make the final decision on whether a product is deemed returnable. PDS is not responsible for freight charges on returns.

PDS recommends that you insure the package. All packages sent for return must be shipped with the requirement of a signature upon receipt.